Version 3.38

Promised Time

Kitchen labels and slips can now display the time that the customer was promised their food.

To display the Promised Time on kitchen slips, enable the Show Promised Time setting under the Display Format.



The promised time will automatically be displayed on kitchen label formats.

Using Promise Time by Order Type

Dine In/Pick-up Order

The option to enter a promised time on the POS is located on the info screen under the Hold Ticket option. Because both the hold time and promise time are the same for dine in and carryout orders, both fields will display “Order Due” with the promised or held time listed underneath.


Phone In Delivery

When taking delivery orders over the phone, it is important to enter the estimated delivery time given to the customer in the promise time field on the POS. The system will take the promised time and automatically back out the drive time to print an Order Due time on the kitchen slip. In addition to the Order Due time, the promised time can also be displayed.

Online Delivery

When a customer submits a delivery order online, they are promised a time that the food will be delivered. The promised time is derived by adding the delivery lead time and drive time. The system will take the promised time and automatically back out the drive time to print an Order Due time on the ticket. In addition to the Order Due time, the promised time can also be displayed.


Custom Tender References

Enable the Required Reference option under a custom tender to require a reference number be entered when the tender is charged to. Custom Tender reference numbers will help track specific vouchers or certificates that utilize the same custom tender on the POS but need to be identified individually on reports.



Reference numbers will be viewable when drilling into Custom Tenders on the Daily Summary report or on the Transaction Report and also via the API.

Move credit card token between checks

For situations when a credit card was charged on the wrong ticket, the credit card token can now be transferred to the correct ticket on the POS. First, the credit card should be voided from the incorrect ticket and then the token can be moved to the correct one. This is only available for Gateway and EMV through Monetary.

To transfer a credit card token:

  1. Pick up the ticket that requires the credit card
  2. Under the info screen, select the Retrieve Card Info button
  3. Select the ticket # or table # where the credit card was charged originally
  4. The card will be pulled into the new ticket and set as the card on file. To charge the card with the new total, go to the checkout screen and hit the card button.

The user will need permission to transfer a card to another ticket. Enable the Transfer Credit Card option under Location Setup->Permissions.


Adjust Tips in Offline Mode

Locations who are using Sale/Adjust can now enter tips in offline mode. Offline tips can be added to a sale that was processed offline when processing with either the Monetary or Bridgepay gateway. However, offline tips can only be added to an online sale when processing with the Monetary gateway. 

Lock ticket when open on another device

The lock ticket feature ensures that a ticket can only be open on one device at a time. This feature can greatly reduce the possibility of a ticket overwrite. An overwrite occurs when a ticket is open on two devices at the same time and both devices try to save a different version of the ticket at simultaneously.

In order for the lock ticket feature to work, all devices must be connected via local sockets and each device will need to be in time sync with the others. To ensure that all devices will be in sync, make sure to enable the Set Automatically option under Settings->General on the device. If the device is connected via ethernet, Wi-Fi will still need to be enabled for the time sync to work. Ticket locks will be automatically lifted after 60 seconds in the event of a socket failure.

Option for subitems to be taxed at a separate rate

Enable this option under Location Setup to allow sub items to be taxed separately from their parent item.


An example of an item that needs to be taxed separately could be a Burger and Beer Combo. In this example, only one menu item is created called Burger and Beer Combo. You may have the need to tax the Beer at a different rate than the Burger. If the Beer is set up as a Sub Item, then each item can be set to be taxed at a different rate.

Note: Room level taxes will also need to be enabled and each tag and tax rate will need to be added at the room level.

Allow editing and ending open punches

In previous versions, an open time punch could only be edited from the Admin website. An open time punch is a time punch that has a clock in time but no clock out time. We have added the ability to edit open time punches directly from the POS. 

To edit time punches on the POS, log in to the POS and navigate to Manager->Time Punch Management. You may edit the clock in time or select a clock out time for any punch.

Option to Disable Forced Voids

There are times when a user will attempt to void a transaction but the POS does not receive a response back from the processor and therefore, can not successfully complete the void. The POS will generate an error message saying “Unable to Void” and give the user the option to Force Delete the transaction. A force delete will only delete the transaction on the POS but does not actually void the transaction at the processor level.

The option to force void transactions can be disabled upon request. Please start a support ticket in the portal for any merchant who would like this option turned off.

Email Itemized Receipts

All emailed receipts will display an itemized copy even without the Detailed Transaction Receipt option enabled.  

Option to automatically close Kiosk and Skip the Line orders

Enable this option under App Ordering->General to have full paid orders automatically submit to the POS as Closed. In the event of a partial payment the check will still need to be closed manually.

Fix for auto-apply credit card adjustment over-recording after failed swipes

We have fixed the issue where the automatic credit card fee was being over recorded if the credit card was swiped multiple times due to failed swipes which resulted in a remaining balance due.